LEASING MANUAL OF OPERATIONS (Table of Contents)

Seattle Housing Authority
Housing Operations
Leasing Manual of Operations

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L10

L11

L12

L13

L14

L15

L16

L17

L18

L19

L20

SECTION L10 - ELIGIBILITY & CONTINUED OCCUPANCY
L10 POLICY	Description	Effective Date
L10.1-1	General Policies	12/1/04
L10.1-2	Adding or Removing People from an Existing Lease (Rev. 8/1/07)	10/12/94
L10.2-1	Admission Waiting List (Rev. 2/15/08)	9/30/05
L10.3-1	Eligibility Factors (Rev. 2/15/07)	12/1/04
L10.4-1	Suitability	6/1/06
L10.5-1	Tenant Selection (Rev. 2/16/08)	3/1/05
L10.6-1	Verification Standards	12/1/04
L10.7-1	Affirmative Fair Housing Marketing Policy	5/1/05
L10 EXHIBITS	Description	Effective Date
L10.1-2 Exhibit 01	Instructions / Application to Add Household Members (SHA-165ADD)	8/1/07
L10.2-1 Exhibit 01	Pre-Applications, General (Rev. 5/1/07)	12/1/04
L10.2-1 Exhibit 02	Entering Pre-Applications Into MLS (Rev. 5/1/07)	12/1/04
L10.2-1 Exhibit 2A	Accessing OnBase via the Web Client	5/1/07
L10.2-1 Exhibit 03	Changes to Waitlist Records (Rev. 5/1/07)	12/1/04
L10.2-1 Exhibit 04	Canceling Files (Rev. 5/1/07)	12/1/04
L10.2-1 Exhibit 05	Expedited Processing Waitlist Forms Checklist	12/1/04
L10.3-1 Exhibit 01	Descriptions of Annual Income and Excluded Income	12/1/04
L10.3-1 Exhibit 02	Income	12/1/04
L10.3-1 Exhibit 03	Assets	12/1/04
L10.4-1 Exhibit 01	Criminal/Housing/Credit History Background Checks	12/1/04
L10.4-1 Exhibit 02	Suitability Worksheet	12/1/04
L10.5-1 Exhibit 01	Waitlist Progression Management	12/1/04
L10.5-1 Exhibit 02	Interviewing	12/1/04
L10.5-1 Exhibit 03	Processing Applications	12/1/04
L10.5-1 Exhibit 04	Denying Files	12/1/04
L10.5-1 Exhibit 05	Approving Files	12/1/04
L10.5-1 Exhibit 06	TSAP System Procedures	12/1/04
SECTION L11 - RENTS, UTILITIES & SECURITY DEPOSIT
L11 POLICY	Description	Effective Date
L11.1-1	Rents and Rent Schedule for Low-Rent Housing	10/1/05
L11.1-2	Alternative Rent Due Dates	1/1/94
L11.1-3	Eligibility for Continued Occupancy Rev. 4/1/07	7/8/03
L11.1-4	Interim Re-certifications	10/1/05
L11.1-5	Determining Income	10/1/05
L11.2-1	Retroactive Adjustments of Rent Change	9/23/02
L11.2-2	Charges for Late Payment of Rent	1/1/94
L11.2-3	Non-sufficient Funds (NSF) Checks	1/1/94
L11.3-1	Security Deposits	4/1/05
L11.4-1	Payment Agreements	1/1/94
L11.5-1	Low Income Public Housing Tenant Trust Account (Rev. 12/1/06)	8/28/03
L11 EXHIBITS	Description	Effective Date
L11.1-1 Exhibit 01	Market Rents by Location	10/1/08
L11.1-1 Exhibit 01	Market Rents by Location	11/1/07
L11.1-1 Exhibit 02	Relief from Utility Allowance	7/10/03
L11.1-3 Exhibit 01	Fixed Income Auto Review Packet	7/18/03
L11.1-3 Exhibit 02	Fixed Income Recertification Check List	10/05
L11.1-3 Exhibit 03	Rent Calculation System	10/1/05
L11.1-5 Exhibit 01	Third Party Verification - Guideline	10/1/05
L11-2-3 Exhibit 01	Sample Letter for Non-Sufficient Funds/Returned Check on Rent Payment	11/93
L11.5-1 Exhibit 1	Goal Statement: Starting a Business	4/06
L11.5-1 Exhibit 2	Goal Statement: Education	4/06
L11.5-1 Exhibit 3	Goal Statement: Homeownership	4/06
L11.5-1 Exhibit 4	Tenant Trust Account - Questions & Answers	4/06
L11.5-1 Exhibit 5	Tenant Trust Account - Eligibility Letter	4/06
L11 FORMS	Description
SHA-209B	Annual Recertification Setting Rent
SHA-230	Fixed Income & Assets Certifications
SHA-243	Minimum Rent and Zero Income Checklist and Worksheet
SHA-426a	Notice of Occupancy and Income Review (90 day notice)
SHA-426b	Notice of Occupancy Review and Possible Rent change (60 day notice)
SHA-426c	Final Notice of Occupancy Review and Termination of Housing Assistance (30 day notice)
SHA-723	Notice of Occupancy Review & Possible Rent Change
SHA-723-SS	Notice of Occupancy Review & Possible Rent Change - Scattered Sites
SHA-724	Fixed Income Annual Review Completion Letter - LIPH
SHA-812	Emergency Reference Information
SHA-989	What to Bring to Your Recertification Appointment
SHA-1109	Interim Review Log
SHA-1110	Change of Income or Circumstance
SHA-1175	Affidavit of Zero Income
SHA-1179	Request of Waiver of Minimum Rent
SHA-1281a	Interim Review Cover Letter - Change in Income
SHA-1281b	Interim Review Cover Letter - No Change in Income
SHA-1282A	Interim Review Completion Letter - Ongoing
SHA-1282B	Interim Review Completion Letter - One Month Change
SHA-1283a	Interim Review Recertification Checklist - Decrease in Income
SHA-1283b	Interim Review Recertification Checklist - Increase in Income
SECTION L12 - OCCUPANCY
L12 POLICY	Description	Effective Date
L12.1-1	Occupancy Standards	8/1/05
L12.2-1	Leasing	3/1/88
L12.2-2	Smoke Detectors	1/3/03
L12.2-3	Lock-Outs	2/3/06
L12.2-4	Entry Into Occupied Units	12/15/97
L12.2-5	Lead Based Paint Compliance - Management	4/15/07
L12.3-1	Vacating	3/1/88
L12.4-1	Evictions	9/5/90
L12.4-2	Fraud	12/1/03
L12.4-4	Eviction Desk	N/A
L12.5-1	Resident Transfers	11/1/04
L12.5-2	Resident Transfers - Domestic Violence, Medical and Other Emergency Transfers	7/1/96
L12.5-3	Resident Transfers - Incentive	3/1/01
L12.5-4	Resident Transfers - Studio/One Bedroom	4/1/05
L12.6-1	Procedures to Change Existing or Create New Rules Governing Resident Occupancy	11/1/04
L12.7-1	Abandoned Personal Property (Rev. 5-1-08)	11/9/90
L12.7-2	Resident Owned Vehicles and Parking in SHA Communities	4/3/03
L12.7-3	Disposition of Resident's Property Following Death (Rev. 5-1-08)	8/20/03
L12.7-4	Reimbursing Resident's Personal Property	5/1/88
L12.8-1	Community Service Requirement	3/1/04
L12.8-2	Restrictions on Assistance to Non-Citizens	9/18/03
L12.9-1	Grievance Procedures and Informal Hearings	12/1/04
L12 EXHIBITS	Description	Effective Date
L12.2-1 Exhibit 07	Garden Policy	5/1/94
L12.2-3 Exhibit 01	Lockout Service Charges	2/3/06
L12.4-1 Exhibit 02	Eviction Notice Letter	N/A
L12.4-1 Exhibit 06	Request for Non-payment of Rent Eviction Notice	N/A
L12.4-1 Exhibit 07	Sample Letter Legal Fees Charged to Account for Non-Payment of Rent	N/A
L12.4-1 Exhibit 23	Sample Letter Grievance Hearing Results	N/A
L12.5-1 Exhibit 06	Sample Letter - Transfer Denied	N/A
L12.5-1 Exhibit 07	Sample Letter - Transfer Approved	N/A
L12.5-1 Exhibit 10	Scheduling a Tenants Move	6/1/04
L12.8-1 Exhibit 01	Exemptions	3/1/04
L12.8-1 Exhibit 02	CSR Review Committee and Grievance Procedures	3/1/04
L12.8-1 Exhibit 07	Exemption Denial Letter	N/A
L12.8-1 Exhibit 08	Noncompliance Letter	N/A
L12 FORMS	Description	Effective Date
SHA-50 A-10	Parking Policy	N/A
SHA-480	Employee Report	N/A
SHA-486	Personal Property Inventory	N/A
SHA-599	Parking Violation	N/A
SHA-599B	Hulk Parking Letter	N/A
SHA-633	Disclaimer of Interest in Deceased's Property	N/A
SHA-781	Maximum Rent Schedule	N/A
SHA-812	Emergency Reference Information	N/A
SHA-840	Abandoned Personal Property	N/A
SHA-1003A	Request for Accommodation or Modification for a Medical Condition, Disability, or Handicap	N/A
SHA-1106	Critical Incident	N/A
SHA-1106	Critical Incident (Online Version)	N/A
SHA-1116	Registered Parking Permit	N/A
SHA-1117	Declaration of Citizenship or Immigration Status	N/A
SHA-1315	Abatement Notification Letter	4/1/07
SHA-1316	Resident LBP Work Notification Letter	4/1/07
SHA-1317	Abatement Clearance Letter	4/1/07
SHA-1319	Initial Resident EBL Report Form	4/1/07
SHA-1320	Resident Questionnaire for Investigation of children with EBL Level	4/1/07
SECTION L13 - RECORDS AND FILES
L13 POLICY (EMPTY)	Description	Effective Date
SECTION L14 - REPORTS
L14 POLICY (EMPTY)
SECTION L15 - SEATTLE SENIOR HOUSING PROGRAM
L15 POLICY	Description	Effective Date
L15.1-1	Admission & Occupancy Eligibility and Tenant Selection & Placement (rev. 2/1/08)	6/1/06
L15.2-1	SSHP Housing Voucher Program (rev. 2/1/08)	3/30/06
L15.2-2	SSHP Rent Policy	10/1/03
L15.3-1	Security Deposit and Non-Refundable Cleaning Fee	9/17/02
L15.4-1	Leasing and Occupancy	10/1/03
L15.5-1	Transfers	4/1/03
L15 EXHIBITS	Description	Effective Date
L15.1-1 Exhibit 01	Income Limits (rev. 2/13/08)	3/8/06
L15.1-1 Exhibit 02	Third Party Verification	10/1/03
L15.1-1 Exhibit 03	Approval Letter	10/1/03
L15.1-1 Exhibit 05	How to Enter a Pre-Application	N/A
L15.2-1 Exhibit 02	Application Instructions	12/10/02
L15.2-2 Exhibit 01	Tiered Rent Schedule (rev. 2/13/08)	10/1/04
L15.4-1 Exhibit 01	Leasing Packet	10/1/03
L15.4-2 Exhibit 02	Security Deposit and Fees per Deposit and Fee Schedule	10/1/03
L15 FORMS
No number	Housing Choice Voucher Admissions File Completion Checklist
SHA-96 SSHP	House Rules - SSHP Policies Lease Addendum
SHA-103	Employment Verification
SHA-110	Service Verification
SHA-114A	Employment Security Verification
SHA-188	Property Information
SHA-190	Child Support Verification
SHA-192	Professional Certification of Disability
SHA-194	Landlord Verification
SHA-196A	Notice Determination of Eligibility
SHA-197	DSHS Phone Verification
SHA-204	VA Verification
SHA-212	Notice of Rent Determination - SSHP
SHA-244A	Automatic Rent - SSHP
SHA-266	Benefits Information
SHA-266A	Assets Information
SHA-425B	Notice of Occupancy and Income Review - SSHP
SHA-767A	Adverse Action
SHA-769A	Rental Criteria
SHA-799	Social Security Verification
SHA-891S	Pre-Application
SHA-910A	Confirmation Application
SHA-914B	Suitability Interview
SHA-964A	Home Visit
SHA-976	Agency Verification
SHA-989S	What to Send
SHA-1039A	Application Approved
SHA-1042A	Application Canceled
SHA-1048A	Screening Override
SHA-1063S	Personal Declaration
SHA-1119S	Delinquent Balance - SSHP
SHA-1202	Purge Letter
SECTION L16 - PAYMENT AND DEPOSIT CONTROLS
L16 POLICY	Description	Effective Date
L16.1-1	Payment & Deposit Controls	11/1/05
L16.2-1	Laundry Tokens	8/22/94
SECTION L17 - ACCOMMODATIONS/MODIFICATIONS
L17 POLICY	Description	Effective Date
L17.1-1	Applicant & Resident Requests for Accommodation(s) and/or Modification(s)	3/1/04
L17.1-2	Admissions Office Accessibility for Persons Who Are Handicapped or Disabled	9/13/02
L17.2-1	Language Interpreters and Translation	11/1/04
L17.3-1	Live-In Aides	9/13/02
L17 EXHIBITS	Description	Effective Date
17.1-1 Exhibit 05	Sample Letter Request to Resident/Applicant for Additional Information Regarding Reasonable Accommodation	3/31/03
L17.1-1 Exhibit 06	Sample Letter Denying Accommodation Request	3/31/03
L17.1-1 Exhibit 07	Sample Letter ADA/504 Committee Denial of Accommodation Request	3/31/03
L17.1-1 Exhibit 08	Sample Letter Reasonable Accommodation Approval Notice	3/31/03
L17.1-1 Exhibit 09	ADA Committee	3/31/04
L17.1-1 Exhibit 10	Resident Request for Accommodation or Modification	3/31/03
L17.1-1 Exhibit 11	Notice of Right to Accommodation	N/A
L17.1-1 Exhibit 12	Scheduling A Tenant's Move	6/1/04
L17.2-1 Exhibit 01	Procedures for Language Interpreters and Translation	11/1/04
L17.2-1 Exhibit 02	Language Line Services (Rev. 2/15/07)	11/1/04
L17.3-1 Exhibit 01	Procedures to Determine Suitability of Live-in Aides	9/13/02
SECTION L18 - SAFETY & SECURITY
L18 POLICY	Description	Effective Date
L18.1-1	Critical Incidents	10/31/02
L18.2-1	Fire Losses Caused by Residents, Household Members & Guests	12/1/03
SECTION L19 - HOUSING LEVY
L19 POLICY	Description	Effective Date
L19.1-1	Large Family Scattered Site
SECTION L20 - SPECIAL PORTFOLIO - ADMISSIONS AND OCCUPANCY
L20 POLICY	Description	Effective Date
L20.1-1	Admission and Occupancy – Eligibility, Tenant Selection and Placement	9/1/06
L20 DOCUMENTS SPECIFIC		Effective Date
Rent Collection Policy - Bayview Tower		9/15/07
Tenant Selection Plan - Argonaut House		12/01/06
Tenant Selection Plan - Kateri House (Rev 4/1/07)		12/05
Tenant Selection Plan - Section 8 New Construction (Rev. 11/5/07)		4/06
Schedule of Tenant Charges 202/8 and 811 PRAC		7/1/06